1. Please confirm the weight of the gold bars to be purchased in advance and get the estimated remittance amount and invoices from us.
2. Please follow the remittance amount, pathway, and the Business ID code (to be found in the remittance message/FFC) according to the invoice providing the transfer information for the deposit to our bank account. The remittance fee shall be borne by the remitter and the actual amount of arrival remittance will be subject to the receipt.
3. To insulate any legal risk, please DO NOT overpay - DO NOT exceed 10% of the listed amount in the invoice. Regarding the AML law and tax regulations, such remittance will be returned, which may cause unnecessary losses to clients).
4. After the fund arrives, please give us a trading command ( via email This email address is being protected from spambots. You need JavaScript enabled to view it. ) during trading hours asking us to execute the command. If the remittance arrives on non-trading hours, the command shall be executed on the next trading day.
5. Once the closing price has been confirmed we will inform our clients of the balance if any. Our clients can ask for the refunding of the balance for free, as well as ask to pay the service fee using the balance.
6. For any cancellation of the transactions after remittance, our clients should notify us before the remittance arrives on our bank account or 2 hours before the first trading hour after the remittance arrival. Otherwise, the order will be carried on trade and sequence losses will be subject to our clients. Refunding fees caused by the cancellation should be covered entirely by the clients.
7. If the remittance exceeds the deadline stated in the invoice, it shall be default deemed as the client abandons the order. The client has to submit a new order on our system again and get a new Invoice to continue purchasing. Since the pre-order contract requires a time limit, it shall expire and automatically become terminated after the deadline.

In Australia, no tax arises in gold trading. Therefore we DO NOT issue any tax-included invoice to our clients. If there are specific requirements from the tax authorities in the home countries of our clients, we could issue an Accountant Opinion Letter along with a zero-tax invoice to our clients by email or in paper (postage fee required in advance).

In accordance with the current FedEx regulations, the value of each express package must not exceed AUD $3,000 [approximately 2 Troy ounce], while the current DHL regulations require that the value of each express package must not exceed AUD $5,000 [approximately 3 Troy ounce]. We shall suggest our client to split the order if exceed the limitation. For clients from countries those charge import tariffs, value-added taxes and/or consumption taxes for importing gold (such as China), and from countries those charge consumption taxes (such as Japan), please notice that the clients shall pay all the taxes in such countries.

According to Australian Laws, an anonymous customer can buy up to AUD $5,000 of gold monthly. For any purchase over $ 5,000.00, buyers need to register valid identification documents (Australian and New Zealand citizens can use driver’s licenses, ID cards, and passports, overseas citizens must use a valid passport). We kindly ask our clients to upload colour copies of identity documents via our system on the website and wait for the approval from our system.

As gold is a precious metal with a live price that changes in real-time, the gold prices of the Perth Mint are updated every 60 seconds according to the ASX Exchange Spot Price.

Small amount transactions: For retail transactions under AUD $5,000.00, please purchase and pays online directly. Gold Intrust will make up any difference caused by the delayed quote if any.

For gold purchase over $5,000.00, clients, especially non-Australian residents, are required to remit funds to our AU bank account in advance according to the amount, remittance pathway and the deadline specified in our invoice. Only after the full amount is confirmed for arrival, we will execute the clients' commission on the earliest available trading day at the opening prices on that day. If any fund is left over, we will refund it to our clients for free.

We will unconditionally refund the balance after the transaction unless any indispensable expenses have to be deducted. The refund will be sent out on the next business day after we execute the client’s order. The total time for the money to reach the client account is 24 ~ 48 + 24 working hours (international remittance); or 24 working hours (domestic remittance in Australia or New Zealand). The client shall cover the fee and remittance intermediary fee charged by the receiving bank and/or the remittance intermediary banks when receiving the payment.

For refunding due to the termination of entrusted transactions, clients shall cover the above fee charged by the receiving bank and/or remittance intermediary banks, as well as an additional the remittance fee of 25 Australian dollars.

All refunds shall be returned to the client's account with the same name.

Commissioned transactions require advance remittance. We kindly ask our clients to remit sufficient fund as our invoice indicates in advance. If the fund arrives in our account after the working hours of that working day, we will postpone such commissioned transactions to the working hours of the next working day (Western Australia time) at the opening price. Our clients can always withdrawal such commissioned transactions before the market opens, then we will follow the instructions and suspend the transactions. Please notice that we DO NOT take any responsibility for any delay or any loss of our clients caused by such suspend transactions.

International Bank Transfer (Telegram Transfer T / T) generally takes 1~2 working days to the destination, while credit card payment usually takes 1~3 working days.

In general, international remittances require 24 to 48 working hours before they can be accepted by the receiving bank. And it needs up to 24 working hours for the receiving bank to deposit the fund into the destination account. We shall execute the client's purchase commission only after we confirm that sufficient fund has been remitted and arrived at the destination bank account. We DO NOT take responsibility for any losses incurred by the delay of client's remittance. Such losses are entirely borne by the client. Hereby declare in advance. In order to achieve the fastest remittance speed, we recommend our clients to choose remitting without any intermediate banks if possible.

Due to some special reasons such as remittance with wrong spelling of the account name, the remittance might be refunded or frozen by the receiving bank, and clients have to resubmit with the correct remittance information to the receiving bank. We DO NOT take any responsibility for such delay or loss of our clients.

If our clients use a credit card or pay via third-party payment organization, we DO NOT bear the transaction costs incurred by the third-party payment or credit card payment (generally, the transaction fee is between 3% and 5%). Credit card transactions and third-party payments typically take 24-48 hours of working time to arrive at the receiving bank, and then it takes a maximum of 24 working hours for the receiving bank to deposit fund into the destination account. We shall execute the client's purchase commission only after we confirm that sufficient fund has been remitted and arrived at the destination bank account. We DO NOT take responsibility for any losses incurred by the delay of client's remittance. Such losses are entirely borne by the client. Hereby declare in advance.

Please strictly follow the remittance instructions as shown in the invoice. In order to prevent commercial fraud and web invading crime, please check the identity verification information(IVI) in every encrypted mail and/or SMS message, as well as the Account Name, Account Number and Bank Information before initiating the remittance or transfer. If the IVI is inconsistent with the reservation, please DO NOT transfer any fund and report to us for double check.